We will exchange any UNUSED and UNOPENED item(s) for another item of equal value within 10 days of the date you received the order. We will NOT exchange custom made or developed products, items that have been installed or used in any way, programmers or electrical items.
Please call 1-877-227-3221 (M-F 8-5 p.m. | Sat 8-4 p.m.) to make an exchange. You may also email us.
If the new item is of greater value, you will be responsible for any price difference.
If the new item is of lesser value, the difference could be subject to a return fee.
If a return is due to an error on the part of Cap World, Inc., we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued.
If the return is not due to an error on the part of Cap World, Inc. then the customer pays for the shipping both ways. If the customer is at fault for ordering the incorrect part from our website, they may return the item so long as the guidelines of the return policy are met and they pay the return shipping and the cost of a replacement shipment.
In the event that your product arrives damaged from the freight company, you must immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. If you see visible damage to the packaging or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us.
Please try to inspect each product thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt, which releases the delivery company and Cap World, Inc. from all damage claims.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify the shipping company and us immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 3 days of arrival.
Photos are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.