Shipping and Return Policy
Exchanges
We will exchange any UNUSED and UNOPENED item(s) for another item of equal value within 10 days of the date you received the order. We will NOT exchange custom made or developed products, items that have been installed or used in any way, programmers or electrical items.
Please call 1-877-227-3221 (M-F 8-5 p.m. | Sat 8-4 p.m.) to make an exchange. You may also email us.
If the new item is of greater value, you will be responsible for any price difference.
If the new item is of lesser value, the difference could be subject to a return fee.
If a return is due to an error on the part of Cap World, Inc., we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued.
If the return is not due to an error on the part of Cap World, Inc. then the customer pays for the shipping both ways. If the customer is at fault for ordering the incorrect part from our website, they may return the item so long as the guidelines of the return policy are met and they pay the return shipping and the cost of a replacement shipment.
Shipping Damage
In the event that your product arrives damaged from the freight company, you must immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. If you see visible damage to the packaging or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us.
Please try to inspect each product thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt, which releases the delivery company and Cap World, Inc. from all damage claims.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify the shipping company and us immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 3 days of arrival.
Photos are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
Return Policy
- All the items, parts, box, etc. and information on what's wrong need to be sent with the return.
- All Items must be returned in original packaging only.
- Any products refused upon delivery also subject to return fee and customer is responsible for shipping of the product both ways.
- If you have an item that is either lost or damaged in shipping, please contact us within 3 days of delivery, and state what has happened. You MUST include photos of the damaged item(s) or we reserve the right not to accept your return or exchange.
- If your part arrives defective, you must make a claim within 3 days of delivery in order to get the product replaced. By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.
- All manufacturer warranties are the responsibility of the manufacturer.
- The handling charge on the orders is non refundable.(not all orders have handling charges)
- Gift cards cannot be refunded or canceled. Gift cards are for in-store use ONLY and cannot be used online.
- No returns or refunds on custom made and developed products.
- No returns on items that have been installed or used in any way.
- No returns on programmers or electrical items.
- Items returned in poor condition or that have missing parts will NOT be credited and may be returned to you at your expense.
- On all returns in which Cap World, Inc. is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for shipping charges to ship the replacement part.
- We may rebill your credit card on any return or credit card chargeback for the shipping and handling charge.
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What do our customers think about us?
"Excellent service and I was able to purchase the cover for my husband's Chevy truck at an affordable price. It was a surprise for him. He was happy and surprised when he returned home from a trip. Thank you."
Anonymous, Sanford, FL
"I can't imagine getting better service than what I had when I bought some replacement pistons at the Westborough store".
Larry, Marlboro, MA
"I had a good experience ordering a cap from the store. It came in when they said it would and the staff was very helpful".
Ted, Weare, NH
